Challenge: Users couldn’t easily find specific files

In early versions, users often got lost navigating unstructured folders, especially when handling dozens of meeting files and chat attachments.

Solution: We introduced a hierarchical structure that mirrored how users think: by meeting or by conversation. Grouping files into Meeting Files and Chat Files, and organizing content by type (recordings, transcripts, agenda, etc.) helped reduce friction.

“I finally know where to look when I need
last week’s transcript. It just makes sense now.”
– Internal tester

Challenge: Navigation felt too complex

Users struggled with overloaded navigation and unclear entry points into file categories.

Solution: We simplified the top navigation into three key icons: Files, Photos, and Activities, and kept category-specific views inside. This reduced decision fatigue and helped users get to the right file type faster.

Challenge: Too much content made the interface feel overwhelming

With hundreds of uploads across users, some folders became difficult to scan and manage.

Solution: We added filtering and tagging to let users quickly sort through files based on recency, type, or tags. We also built nested views under “Shared” files to split content by sharing method (with you, with others, by link, etc.).

Challenge: No visibility into file activity

Users had no way of knowing who made changes, when files were added, or what actions were taken.

Solution: We introduced a detailed Activity Log, split into All, By You, and Favorites, so users could track updates and stay informed.