Convay Mobile App Revamp

Convay was growing fast. The platform was reaching global audiences and hosting high-stakes meetings, yet its mobile app felt stuck in the past. Users couldn’t easily join meetings, key features were missing, and the experience felt clunky. I stepped in to help redesign the mobile flow from the ground up, making it simpler to use, faster to join, and aligned with the web experience. The goal? Make sure users could rely on Convay, wherever they are.

CATEGORY:

Mobile Design,

Product Design

ROLE:

UX Designer,

UI Designer,

UX Researcher

TOOLS:

Figma

Convay at a Glance

Convay is a video conferencing platform built for modern collaboration. Unlike traditional tools, it supports the full meeting lifecycle, from scheduling and hosting to AI-powered transcription, file storage, and post-meeting follow-ups.


Designed with scalability in mind, Convay now supports meetings with up to 10,000 participants and is trusted by governments and international organizations in over 46 countries.


Key features include:

  • High-quality video and audio conferencing

  • AI-based transcription and meeting summaries

  • Cloud storage for meeting files and chat logs

  • Real-time whiteboard, chat, and screen sharing

  • Enterprise-grade security with on-premise and cloud options


Convay brings everything into one platform to simplify meetings, improve productivity, and support high-stakes collaboration at scale.


Convay has been used in global events like SIDSSA 2025 and secured a €5M government contract through its scalable architecture and reliable UX.


Visit convay.com to learn more.

The Problem

The existing Convay mobile app was falling short in delivering a smooth user experience. Users struggled with clunky navigation, unclear meeting entry flows, and lack of access to key features like transcription and summaries available on the web version. The interface was inconsistent, and onboarding was rigid, requiring account creation even for quick meeting access. These usability issues created barriers for mobile users, particularly in fast-paced environments where flexibility is crucial.

My Role & Responsibilities

I contributed to the mobile app revamp as a UX Designer, focusing on improving usability, feature access, and cross-platform consistency. My responsibilities included:


  • Auditing the existing app to identify key pain points in meeting access, dashboard flow, and feature parity with the web

  • Redesigning the mobile onboarding and meeting flows, ensuring users could join with or without an account via Meeting ID or deep link

  • Creating mobile-optimized UIs for transcription, summaries, and recordings that align with the existing web-based design system

  • Designing and documenting flows in Figma using reusable components and interaction specs for developers

  • Collaborating closely with the product team and developers, ensuring technical feasibility across Android and iOS, and resolving challenges like limited screen space and consistent behavior across platforms

  • Iterating based on internal design reviews, refining layouts and interactions to reduce cognitive load and support a wide range of user types, from government officials to general participants

Design Highlights & Key Improvements

The mobile revamp focused on making the app more intuitive and consistent with Convay’s evolving platform. While aligning with the web version, we also introduced mobile-specific enhancements that made the experience smoother and more inclusive.

  1. Simplified Onboarding Flow: The old app forced users to sign up before joining any meeting. We redesigned the entry flow so that users can now join meetings without logging in, using a Meeting ID or deep link. Optional password entry, pre-join camera/mic setup, and clear error handling were added to improve first-time access.

  1. Mobile-Optimized Dashboard: The dashboard now gives quick access to scheduled meetings with search, calendar view, and one-tap actions like ‘Join’ or ‘Start Meeting’. This mirrors the web layout but is optimized for mobile touch ergonomics.

  1. Transcription & Summarization Access: We designed dedicated pages to view and edit transcripts, generate summaries, and download notes in multiple formats (PDF, Docx, Txt). Support for Bangla and English was added to reflect the primary user base in Bangladesh.

  1. Recordings Page: Users can now view, download, and manage recordings directly from the mobile app. Features like processing loaders, file metadata, contextual menus, and a search bar help improve usability and bring feature parity with the web version.

Design Process & Reasoning

Research and Exploration
We started by identifying key pain points from previous mobile versions—clunky navigation, required logins, and limited access to meeting summaries and recordings. The user base included government officials, general users, and institutional teams, many of whom used Android. I reviewed existing mobile analytics and collaborated with PMs and support teams to map out friction areas.


“It shouldn’t take more than two taps to join a meeting.”

— PM insight during early planning


Ideation & UX Strategy
I redesigned the onboarding to support multiple entry points: deep links, Meeting IDs, and optional passwords, all without requiring sign-up. For the dashboard, I prioritized frequently used actions like "Join" and "Start" while keeping search and calendar navigation simple.


For post-meeting workflows, I introduced screens for editing transcripts and summaries, with options to export in formats like PDF or DOCX. A key goal was giving mobile users feature parity with desktop, without compromising speed or clarity.

Iteration and Testing
To validate flow clarity, I shared prototypes with team members and collected informal feedback. The “Join without login” feature received praise for reducing entry friction. We also refined touch targets, spacing, and visual hierarchy for smaller screens, making it more usable in fast-paced or on-the-go contexts.


“This feels way lighter. I’d actually use this version on mobile.”

— Developer during internal testing


Challenges and Solutions

  • Challenge: Onboarding Friction for Guest Users
    Many users needed to join meetings quickly without signing up. The previous flow forced account creation, creating unnecessary friction.

    Solution: We introduced a "Join as Guest" option with a lightweight flow using Meeting ID or deep link. This reduced entry time and improved usability in high-pressure use cases like official briefings.

    “Sometimes I just need to join a meeting instantly, signing up feels like an extra hassle.”
    — Internal testing feedback

  • Challenge: Inconsistent UI Between Mobile and Web
    The mobile experience lacked parity with the desktop version, confusing users who switch between platforms.

    Solution: We aligned layouts, components, and flows with the web design system, especially in areas like meeting summaries, dashboard layout, and file views, to ensure a cohesive experience.

  • Challenge: Limited Access to Key Features
    Mobile users couldn’t access core features like transcription, summaries, or meeting recordings, features available on web.

    Solution: We designed mobile-specific UIs for viewing, editing, and downloading transcripts and summaries, with multilingual support. We also created the mobile recordings page with file previews, processing indicators, and contextual actions.


    “I didn’t expect to edit meeting notes this easily on mobile. This feels smooth.” — Developer preview session

  • Challenge: Adapting to Mobile Constraints
    Designing for smaller screens meant rethinking hierarchy, spacing, and touch targets without overwhelming the interface.

    Solution: We used platform-specific heuristics (like thumb ergonomics and tap areas) to optimize usability and ensure key actions like ‘Join’ and ‘Start’ stayed one tap away.


  • Challenge: Technical Limitations and Handoff
    Due to platform differences and limited dev bandwidth, some desktop features couldn’t be implemented 1:1 on mobile.


    Solution: I worked closely with developers and PMs to scope realistic MVPs and handed off Figma files with mobile components, spacing rules, and interaction specs.

Outcome and Impact

Although the revamped mobile app hasn’t launched yet, internal testing and design reviews revealed strong usability gains:

  • Reduced meeting entry steps from 5 to 3, streamlining guest access

  • Achieved feature parity with web: added transcription, summaries, and recordings to mobile

  • 100% task success rate in internal prototype walkthroughs

  • Described as “more intuitive” by 5 out of 6 reviewers during design handoff

  • Supports multilingual access, including Bangla summaries on mobile

  • Improved mobile readiness for on-the-go meetings in government and NGO settings

  • Strengthened visual and UX consistency across platforms via design system alignment

These improvements helped position Convay for better mobile adoption as it scales globally across 46+ countries.

Takeaways

Working on Convay Mobile pushed me to design more intentionally for constraints, not just screen size, but for the ways people actually use phones during meetings. I learned the value of designing for real people in real contexts, like a government official joining a meeting on the go, or a participant quickly reviewing a summary in Bangla. I had to rethink flows from scratch, make space for quick access, and design for both hosts and guests who might be joining from anywhere.


It also deepened my collaboration skills. From aligning with the web experience to ensuring component reusability and developer feasibility, I learned how to balance usability, speed, and consistency, even when the product is still evolving.


“I used to think mobile design was about resizing.

Now I see it’s about rethinking.”