Convay Notifications

In a platform used across 46+ countries, including by government agencies, missing a critical update can break workflows. I helped design a centralized, categorized notification system for Convay, ensuring users could easily stay on top of meetings, messages, and file updates. This feature was a small yet strategic step toward making Convay a seamless, scalable collaboration tool.

CATEGORY:

Web Design,

Product Design

ROLE:

UX Designer,

UI Designer

TOOLS:

Figma

Convay at a Glance

Convay is a video conferencing platform built for modern collaboration. Unlike traditional tools, it supports the full meeting lifecycle, from scheduling and hosting to AI-powered transcription, file storage, and post-meeting follow-ups.


Designed with scalability in mind, Convay now supports meetings with up to 10,000 participants and is trusted by governments and international organizations in over 46 countries.


Key features include:

  • High-quality video and audio conferencing

  • AI-based transcription and meeting summaries

  • Cloud storage for meeting files and chat logs

  • Real-time whiteboard, chat, and screen sharing

  • Enterprise-grade security with on-premise and cloud options


Convay brings everything into one platform to simplify meetings, improve productivity, and support high-stakes collaboration at scale.


Convay has been used in global events like SIDSSA 2025 and secured a €5M government contract through its scalable architecture and reliable UX.


Visit convay.com to learn more.

Feature Overview

The goal was to make Convay smarter at keeping users informed, without overwhelming them. The Notifications system groups all updates into three intuitive categories: Meetings, Chat, and Files. Each update comes with a distinct icon and context-specific details, making it easy to scan, prioritize, and take action.


Whether it’s a last-minute meeting change, a new message, or a shared file, users can now access everything from one place, on both web and mobile, with options to filter, mark as read, and stay organized.

Problem

Before this redesign, Convay lacked a centralized notification system. Updates about meetings, chats, and file activities were scattered, or worse, missed entirely.


Users had no easy way to track real-time changes, leading to confusion, delays, and poor coordination across teams. The absence of categorization or visual clarity made it hard to tell what mattered and what didn’t. For a platform handling high-stakes meetings and collaborative work, this gap was more than an inconvenience, it was a risk.

My Role and Responsibilities

I led the UX design of the Notifications system, from concept to handoff. I worked closely with product managers and developers to design a structure that made critical updates easy to notice and act on.


My responsibilities included:

  • Designing all UI states across desktop and mobile

  • Defining the notification categories and information hierarchy

  • Iterating on visuals and interactions based on internal feedback

  • Delivering components and specs in Figma for smooth handoff


The goal was to create a system that would work seamlessly across platforms and reduce the cognitive load for busy users.

User Interface Designs

No Notifications Yet: This screen provides a clean and minimal design, letting users know that there are no new updates. A subtle illustration and message create a welcoming, non-intrusive experience when there are no notifications.

No Notifications Yet

All Notifications: This view displays all notifications in a single feed, combining updates from meetings, chats, and files. Users can mark all notifications as read or view updates chronologically.

All Notifications

Meeting Notifications: This category filters notifications related to meetings, such as reminders, invitations, and updates on recorded meetings. This allows users to stay organized with their meeting schedules.

Meeting Notifications

Chat Notifications: This view focuses on chat-related updates, including direct messages, group mentions, and replies in ongoing conversations, helping users keep track of important interactions.

Chat Notifications

File Notifications: This section organizes notifications related to file uploads, edits, or shared files, ensuring users are informed of changes in shared documents and resources.

File Notifications

Design Evolution

Previous Version

Final Version

Mark as Read Button

  • Previous Design: The “Mark as Read” feature was represented by a simple circle icon, which users found unclear and confusing. The icon didn’t intuitively convey its function, causing hesitation when marking notifications as read.

  • Current Design: We replaced the circle with a checkmark icon, which is universally recognized as a “done” symbol. This change made the feature immediately understandable, aligning with user expectations and making it easier to manage notifications.

  • Design Rationale: The checkmark is a widely recognized symbol, and using it enhances usability by clearly communicating that the notification can be marked as read. This design choice reduces cognitive load, allowing users to take action with confidence.

Distinct Icons for Notification Types

  • Previous Design: Notifications for Meetings, Chat, and Cloud were visually similar, making it difficult for users to quickly identify the type of each notification. This lack of differentiation led to scanning delays and increased cognitive load.

  • Current Design: In the final design, we introduced unique icons for each notification type (Meeting, Chat, Cloud), making it easier for users to recognize the category of each notification at a glance.

  • Design Rationale: Adding distinct icons for each notification type improves visual hierarchy and helps users filter information more efficiently. By providing clear visual cues, this design choice streamlines navigation and enhances the user experience by reducing time spent identifying notifications.

Mobile Version

Challenges and Solutions

Designing Convay’s notification system wasn’t just about listing updates, it was about creating clarity in the noise. Throughout the process, we faced several key usability and interface issues that required careful iteration.


  • Unclear Action Indicator
    Initial Issue: The first “Mark as Read” icon was a plain circle, which confused users. It lacked affordance and didn’t communicate its purpose.
    What We Did: Replaced it with a universally understood checkmark, which instantly signaled task completion. This small change improved interaction clarity and reduced hesitation.

  • Poor Visual Differentiation Between Notification Types

    Initial Issue: All notifications looked similar, making it hard to scan quickly or understand what type of update had arrived.
    What We Did: We introduced distinct icons for Meetings, Chats, and Files. This visual cue helped users filter information at a glance and made the interface feel more structured.

    “Now I don’t have to guess which notification is about what.
    It’s much clearer with the icons.”
    — Test Feedback

  • Cluttered, Overloaded Feed

    Initial Issue: A single undivided feed overwhelmed users with too many mixed updates. They had to scroll and mentally categorize items themselves.
    What We Did: We added tab-based filtering. Users could now toggle between All, Meetings, Chat, or File notifications. This simple switch cut down friction and helped them zero in on what mattered.


  • Low Feedback in Empty States

    Initial Issue: When there were no notifications, the UI felt broken or incomplete.
    What We Did: We designed a soft illustration and friendly copy for the empty state, making it feel intentional, not like a system glitch. This improved the emotional tone of the app and encouraged exploration.

Outcome and Impact

The refined notification system significantly improved how users stay informed across the Convay platform:

  • Faster Info Retrieval
    Distinct icons and categorized tabs helped users identify and access relevant updates up to 30% faster during internal testing.

  • Improved User Confidence
    Replacing vague icons with familiar symbols (like the checkmark) made interactions more intuitive, reducing user hesitation.

  • Cleaner Experience
    Categorized filters and thoughtful empty states led to a cleaner, less overwhelming interface, especially for new or infrequent users.

  • Foundation for Scalability
    The modular notification structure was designed to accommodate future additions (e.g. system alerts or task reminders) without breaking the UX.

“Notifications used to feel messy. Now I actually check them,
I know exactly where to look.” — Internal Tester

While no live user metrics were available during my design phase, qualitative feedback during testing highlighted increased clarity, faster scanning, and reduced frustration — key outcomes in a high-collaboration product like Convay.

Takeaways

Designing the Convay Notification System reminded me that small decisions often have the biggest impact. A single icon change, or adding visual categories, can completely shift how people feel while using a product.


This project pushed me to think beyond screens, to consider how users mentally process information, what slows them down, and how I can remove that friction. It also strengthened my ability to balance clarity with scalability, creating patterns that work now and adapt easily later.


“Good UX isn’t just about building features, it’s about

clearing the noise so what matters can come through.”


This project helped me grow as a product thinker, not just solving problems, but shaping how people navigate fast, collaborative workspaces with less friction.