Convay Personalization

To provide organizations using Convay with a powerful personalization feature, enabling them to align the platform’s look and feel with their brand identity.

CATEGORY:

Web Design,

Product Design

ROLE:

UX Designer,

UI Designer

TOOLS:

Figma

Convay at a Glance

Convay is a video conferencing platform built for modern collaboration. Unlike traditional tools, it supports the full meeting lifecycle, from scheduling and hosting to AI-powered transcription, file storage, and post-meeting follow-ups.


Designed with scalability in mind, Convay now supports meetings with up to 10,000 participants and is trusted by governments and international organizations in over 46 countries.


Key features include:

  • High-quality video and audio conferencing

  • AI-based transcription and meeting summaries

  • Cloud storage for meeting files and chat logs

  • Real-time whiteboard, chat, and screen sharing

  • Enterprise-grade security with on-premise and cloud options


Convay brings everything into one platform to simplify meetings, improve productivity, and support high-stakes collaboration at scale.


Convay has been used in global events like SIDSSA 2025 and secured a €5M government contract through its scalable architecture and reliable UX.


Visit convay.com to learn more.

Feature Overview

To provide organizations using Convay with a powerful personalization feature, enabling them to align the platform’s look and feel with their brand identity. The Personalization feature is divided into two main categories: Organization Branding and Theme Customization.


Organization Branding:

  • Dashboard Customization: Users can update the dashboard logo, banner, and favicon to reflect their brand.

  • Meeting Panel Customization: Users can personalize the meeting panel by updating the logo, banner, sharing link icon, and host avatar.

Theme Customization:

  • Users can choose between light, dark, or system-default themes.

  • Brand color and preferred fonts can be customized to match the organization’s visual identity.


The goal of this feature is to help organizations create a cohesive branding experience across the Convay platform.

Problem Statement

Organizations using Convay needed a way to align the platform’s visual identity with their own brand, ensuring a consistent experience for both internal teams and clients. Without customization options, the default Convay branding limited the platform’s flexibility, making it difficult for businesses to reflect their unique brand identity in their communications. This lack of personalization reduced the sense of ownership and professional alignment, especially in client-facing environments. Convay required a white-labeling feature that would allow users to customize key elements like logos, colors, and themes, creating a seamless and cohesive branded experience.

Goal

The goal of the Personalization feature is to enable organizations to fully customize the Convay platform to reflect their unique brand identity. By providing options for Organization Branding and Theme Customization, Convay aims to create a more cohesive and professional experience for users. This feature allows organizations to personalize elements like logos, banners, colors, and themes, making Convay feel like a natural extension of their brand. Ultimately, this enhances user satisfaction and strengthens brand consistency across internal and external communications.

My Role and Responsibilities

As the UX Designer for the Personalization feature, I was responsible for creating an intuitive interface that allows users to easily customize Convay’s visual elements. My tasks included designing the layout for the Organization Branding and Theme Customization sections, defining the customization options available for each category, and ensuring a seamless user experience when updating elements like logos, banners, colors, and themes.

User Interface Designs

Organization Branding

  • Dashboard Customization: This section allows users to upload and update their brand-specific elements, including the dashboard logo, banner, and favicon. These options help organizations reflect their brand identity on the main dashboard.

  • Meeting Panel Customization: Users can further personalize the meeting environment by updating the meeting panel logo, banner, sharing link icon, and selecting a custom avatar for the meeting host. This feature enhances the branding experience for participants in every meeting.

Theme Customization

  • The single Theme Customization UI provides a centralized area where users can select a light, dark, or system-default theme. Additionally, they can choose a brand color from predefined options or add a custom color to align with their visual identity. Users also have the option to select their preferred font, helping maintain consistency with their brand's typography.

Challenges and Solutions

  • Challenge 1: Balancing Simplicity with Flexibility

    Users needed a variety of customization options to reflect their brand fully, but too many options could overwhelm them and complicate the interface.

    Solution: We organized the personalization settings into two distinct categories—Organization Branding and Theme Customization. By grouping related options under clear sections, users could find and apply specific customizations without feeling overloaded. This structure allowed for flexibility without sacrificing usability.

  • Challenge 2: Ensuring Brand Consistency Across Interfaces

    It was important for users to be able to create a cohesive brand experience across both the dashboard and the meeting panel. Any inconsistency would impact the professional feel of the platform.

    Solution: We introduced separate customization options for both the Dashboard and Meeting Panel under Organization Branding. By allowing users to apply their brand’s logo, banner, and other elements in both spaces, the design ensured a consistent experience that reinforces brand identity.

  • Challenge 3: Providing Intuitive Color and Font Selection

    The Theme Customization interface needed to offer enough color and font choices to accommodate various brand identities while remaining simple and intuitive for all users.

    Solution: We provided a predefined palette for quick selection, along with an option for users to add custom colors. For fonts, we included a drop-down menu with popular font choices, making it easy for users to align the platform with their brand’s typography.

Outcome and Impact

The Personalization feature brought several positive outcomes to Convay’s user experience:

  • Enhanced Brand Alignment

    Organizations could now fully align Convay’s interface with their brand identity, creating a professional and cohesive experience for both internal teams and clients. The ability to customize elements such as logos, colors, and themes strengthened brand presence across the platform.

  • Streamlined Customization Process

    The intuitive grouping of customization options into Organization Branding and Theme Customization made it easy for users to apply their branding without being overwhelmed. This structured approach enabled users to quickly achieve a tailored look that reflected their brand.

Takeaways

Working on the Personalization feature for Convay taught me a lot about making customization both flexible and easy to use. We wanted to give users enough options to reflect their brand without making the interface feel complicated. By organizing options into clear sections—Organization Branding and Theme Customization—it became easier for users to find what they needed. This project reminded me of the importance of breaking down complex features into simple, organized steps. It was a great experience that helped me improve at designing user-friendly tools for branding.